Privacy policy

Who we are

Australian Safe Home Auditors (ASHA), ABN 63936345528, provides advisory home safety assessments in South East Queensland and Northern NSW. This policy covers our website and customer enquiries.

Information we collect

When you make an enquiry, we collect your name, email address, phone number, property suburb, preferred contact method, service interest and any message you provide. Please avoid including medical records, detailed health information or other sensitive information in the enquiry form.

Our website and hosting services may process technical information such as IP addresses, browser details and error logs to operate and protect the website.

How we use your information

We use your details to respond to your enquiry, discuss services you request and maintain relevant business records. We do not sell your personal information or use an enquiry as consent to send marketing emails.

Storage and service providers

Enquiries are stored using Lovable Cloud with restricted access. We use website hosting and email service providers to operate the site and handle communications. These providers may process or store information outside Australia. Before publication, we will confirm the providers and overseas locations relevant to our business.

We take reasonable steps to protect personal information against unauthorised access, loss and misuse. No online service can guarantee absolute security.

Retention

We retain enquiry information only for as long as reasonably needed to respond, maintain relevant records or meet legal obligations, then take reasonable steps to delete or de-identify it. Our specific retention period is to be confirmed before publication.

Cookies and third-party resources

The website may use essential browser storage for its operation. Fonts and images may be loaded through external service providers, which can receive technical information when you visit. Any future optional analytics or advertising tools will be reviewed and this policy updated before use.

Access, correction and complaints

You can ask to access or correct your information, request deletion where appropriate, or raise a privacy concern by emailing aussafehomeauditors@gmail.com. We may need to verify your identity before acting on a request.

We will review privacy complaints and respond within a reasonable time. If your concern remains unresolved, you may contact the Office of the Australian Information Commissioner at oaic.gov.au, where applicable.

Changes to this policy

We may update this policy as our services change. The latest version and update date will appear on this page.